Leaders at every level in an organization benefit from high emotional intelligence.
If employees are committed and engaged, they’re more productive, which positively impacts organizational profitability. And engagement is especially critical during times of uncertainty and disruption.
Managers who show more empathy toward direct reports are viewed as better performers in their job by their bosses. But when leaders lack critical people skills, employees experience more daily stress, dissatisfaction, and disengagement — and productivity plummets.
Building those skills requires increasing your self-awareness, strong active listening skills, and a willingness to learn and recognize our own emotional triggers.