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Achieve More With Stronger Listening in Leadership

Develop trust and relationships with others using the power of listening.

Being a good listener is vital to a leader’s success.

But many people take their listening skills for granted. We often assume it’s clear that we’re practicing active listening and that others know they are being heard — but a conversation is more than just words. 

The reality is that we as leaders often struggle with tasks and roles that directly relate to active listening. Accepting criticism well, dealing with people’s feelings, and trying to understand what others think and feel all require effective listening skills.

Fortunately, knowing how to talk less and listen more — how to listen to understand — is a skill that can be learned.

Listening to understand is a valuable technique that requires the listener to thoroughly absorb, understand, respond, and retain what is being said during a conversation.

While engaging in active listening, the listener may also pay close attention to the speaker’s behavior and body language in order to gain a better understanding of their message and intent.

Listening in leadership helps you to become a better manager of others and a more effective communicator. Your co-workers and direct reports will respect you more, interpersonal conflicts will be reduced, and you’ll likely see improvements in your relationships with others as a result.

Upskill Your Team With Listening in Leadership Skills

Reduce Misunderstandings, Resolve More Conflicts, and Waste Less Time by Listening to Understand

If they learn and practice effective listening skills, your leaders will truly listen to understand others. They will: 

1. Learn to listen to the speaker, not just the facts being shared, but the values and emotions behind the facts. 

2. Know specifically what to do, or to avoid doing, to be a better listener. 

3. Avoid misunderstandings, build trust, and minimize wasted time. 

4. Use their superpowers of Listening to Understand to resolve conflicts. 

Help your team get more done at your organization and build a culture of respect and trust by equipping them with effective listening skills. We can deliver our world-class, research-backed content on Listening to Understand — or you can.

You Can Deliver Our Listen to Understand Content, or We Can

You Deliver

We can equip your facilitators to deliver a workshop or internal training on listening in leadership either online or in person, whichever you prefer:

Access everything your internal HR or team leaders need to upskill your people by holding a leadership workshop on this topic

Let’s talk about how you can leverage this proven leadership program content on listening to understand in a custom internal development initiative

We Deliver

Or, we can incorporate effective listening skills training as part of a larger leadership development initiative for your organization:

Combine with other topic modules and interactive experiences into a customized learning journey for your leaders

Our highly personalized leadership programs prepare leaders to address common challenges with listening to understand

What Our Clients Are Saying

Organizations who have partnered with us to upskill their people’s ability to listen to understand consistently tell us the same thing: their experience with 足球电子竞技(济南)官方入口 made a significant impact on their culture — and their bottom line.

But don’t just take our word for it — take theirs.

“Before, it was all about efficiencies, operational excellence, and profit margins. Those are still top priorities at Copa, but a new focus has been added: It’s about people and people and people.”

Dominik Rus
Corporate Learning & Development Director
Copa Airlines

Helping Leaders Form Deeper Connections by Building Active Listening & Feedback Skills

“This was such a wonderful opportunity. I have practiced the Better Conversations techniques at my workplace and I’ve already seen results with improved relationships and conversations! I’ve put listening first. The program is excellent.”

Judy Mendoza
Communications Manager
Rochester RHIO

Let's Discuss Listening in Leadership at Your Organization

Our experts are here to help. Let’s have a conversation about how effective listening training for your organization and our Listen to Understand content could help support your development initiatives.

Center for Creative Leadership (足球电子竞技(济南)官方入口)® will use this information to ensure the best response to your inquiry. By submitting this form, you acknowledge that 足球电子竞技(济南)官方入口 may contact you.

At 足球电子竞技(济南)官方入口, we care about your privacy. The information you share with us will only be used to better service you and in accordance with your consent. For more information, please refer to our Privacy Policy .

Our Research-Backed Perspective on Listening in Leadership

Frequently Asked Questions About Effective Listening in Leadership

Listening to understand is an important communication skill, especially for leaders. The most successful leaders are those who can engage in effective listening and demonstrate strong emotional intelligence. By doing so, they are better equipped to address conflict, accept criticism, navigate relationships, and understand different perspectives. Listening to understand includes being closely attuned to the speaker’s body language and non-verbal behaviors to understand not only what is being said, but also the emotions and values underlying the facts. Lastly, listening in leadership is especially important because it helps leaders build trust and earn respect from their coworkers and teammates. 

A good leader must be a good listener in order to be successful. However, the reverse isn’t always true. For example, being a good listener is a vital skill for any leader, but leaders must also hone other core leadership skills . At 足球电子竞技(济南)官方入口, our decades of experience and research have found that every leader, regardless of role, should have the fundamental 4 skills including self-awareness, communication, influence, and learning agility. 

The best way to listen to understand others is to practice the 6 key active listening skills . First, you must pay attention to what’s being said, and give the speaker a chance to express themselves. Second, you must keep an open mind and withhold judgment. Next, practice reflection by periodically paraphrasing the speaker’s key points to make sure you’re following. Then, clarify and summarize what you heard by asking questions and giving a brief statement that covers the conversation’s core themes. Finally, after the speaker is done talking and you have a clear understanding of their perspective, you can begin to share your own ideas, feelings, and suggestions. 

More questions? Our experts are here to help. Let’s have a conversation!

Other Topics Related to Effective Listening Training

Package our research-backed Listen to Understand content with other proven leadership development topics and solutions for a customized, scalable solution perfect for your organization’s unique needs, context, and culture. Related topics include:

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