How can we create an environment that attracts, retains, develops, nurtures, and optimizes all talent — one that allows all leaders to show up as the best versions of themselves, in order to have the skillsets and mindsets to shape a better future?
Organizations must cultivate an environment of psychological safety — and the best way to do it is through the way people communicate.
The true picture of an organization’s culture shows through in the conversations. High-quality workplace conversations are built on courage and candor, lead to action and accountability, and yield better strategies — producing a more adaptable, resilient culture. In contrast, ineffective conversations demotivate talent and impede organizational success.
No matter the size of your organization, working to strengthen conversational skills and increase access to coaching conversations will help drive better business outcomes and equip your leaders to be more successful, particularly in today’s new hybrid work environment.
Conversation is simple — but not easy. It takes practice to hold highly effective, efficient, emotionally intelligent conversations. Things like ego, emotions, and a host of other challenges can get in the way and derail collaboration. This can be an even bigger issue with geographically dispersed, hybrid teams.
Having better conversations changes lives — it can strengthen relationships; unlock team performance; accelerate a feedback-rich, inclusive organizational culture; even act as a catalyst for societal change.
Fortunately, people can learn how to have better conversations. Our research has found that leaders who practice these 4 core conversational skills are rated as more effective by their superiors than those who don’t:
Our Better Conversations Every Day™ suite of solutions teaches participants these 4 core behaviors, helping individuals learn how to hold better workplace conversations with teammates, wherever they’re located — while being scalable enough to support enterprise-wide culture change.
Our research-based coaching and conversational skills training solutions will help forge a common leadership language and build a positive, successful, and feedback-rich culture across your entire organization, serving as a foundation for any organizational change or leadership development initiative.
Ensure your senior leaders and internal champions participate in a masterfully designed conversational skills training experience that’s simple, practical, memorable, and motivating — igniting perspective, fostering capability for developmental feedback, and building a culture rooted in psychological safety and trust.
Our leadership experts can deliver our proven, research-based Better Conversations Every Day™ conversational skills program, either live online or in person, to your people; customize its content for your organization; or train and license you to deliver it.
This coach training for leaders goes beyond the basics to build champions for conversational skills at your organization, honing the leadership skills needed to ask the right questions, encourage exploration, build trust, listen actively, and offer effective feedback.
Better Conversations & Coaching is a leadership coaching program that helps participants grow their coaching skills and learn how to have better conversations, giving them the confidence and competence needed to make a real impact on those they lead.
Amplify the learning across your organization and cascade better workplace conversations with additional offerings that support understanding and applying the 4 core conversational skills.
Available as a self-paced online course or as a set of 4 one-hour workshops, our world-class workplace conversations training can be delivered to your organization either live online or in person, or we can license the content and train you to deliver it. These options can accommodate large cohorts of participants at once.
When people across your organization have good conversational skills, your organizational culture is stronger — especially in today’s hybrid work context. It all starts with asking powerful questions — because powerful questions lead to powerful conversations, creating better outcomes.
Our experts are here to help. Let’s discuss how to have better conversations start happening across your organization. Together, we’ll lay a strong foundation for addressing any enterprise change or leadership development initiative and help you unlock the full potential of your organization.
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Given the rise of remote and hybrid work, effective virtual collaboration has never been more important. Success requires more than technological solutions – interpersonal skill development is critical, too.
Whether in a planned coaching session or just an impromptu moment, you can open the door to valuable learning just by doing these 3 things.
Learn best practices for leading today’s hybrid workforce and how leaders and managers can foster an inclusive environment, boost employee engagement, and drive team performance.
You don’t have to be a coach to use these 6 active listening techniques. Go beyond active listening and truly listen to understand, turning a casual chat into a coaching conversation.
As hybrid teams emerge as a primary collaboration model, organizations must evolve their policies and practices. Watch this webinar to learn what to do to create a healthy and productive hybrid work culture.
Leaders are often held accountable for developing others, but may not know how to do it well. Use these 4 skills to listen more closely, hold a coaching conversation, and learn to coach your people more effectively.
To improve your conversational skills, you must learn the core skills for coaching others, including 1) listening to understand, 2) asking powerful questions, 3) challenging and supporting, and 4) establishing next steps and accountability. Always listen carefully, respond thoughtfully, and resist imposing your own solution. Our Better Conversations Every Day™ suite of conversational skills training solutions is designed to help you build a positive, successful, and feedback-rich culture across your entire organization.
To implement conversational skills in the workplace, organizations must create a culture of feedback and candor by scaling coaching conversation skills. Organizations will want to develop core skills for everyone, link coaching outcomes to the business, recognize and reward coaching behaviors, and more.
To have better conversations in the workplace, you must listen closely, ask questions, challenge and support, and establish next steps and accountability. Leader-coaches should aim to have a safe, trusting, and productive space for coaching conversations. Learn more about what it takes to coach your people .
To improve coaching skills, it’s important to invest in coaching and conversational skills training solutions for your organization. This will help your people forge a common leadership language and build a positive culture of feedback and candor across your entire organization.
Our conversation training solutions will teach 4 core conversations skills, which include listening to understand, asking powerful questions, challenging and supporting, and establishing accountability. Based on our research, leaders who practice these skills are rated as more effective by their superiors as compared to those who don’t.
More questions? Our experts are here to help. Let’s have a conversation!
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